🔒 Last Updated: June 2026

Jillie Privacy Policy — Complete Details on How We Protect Your Data

Protecting your personal data at jillie is not merely a legal requirement — it is a commitment we stand by. This policy clearly explains what data is collected, why it is collected, and how it is kept secure.

Last modified: 1 June 2026
What's on This Page
What Information We Collect
How Your Information Is Used
Third-Party Sharing Policy
Cookie & Tracking Policy
Your Rights & Control
Data Retention & Deletion

Our Core Commitment to Data Protection

How Jillie Protects Your Privacy — In Brief

Your Data Is Never Sold

Jillie never sells or transfers your name, mobile number, email, or payment details to any third party for advertising or marketing purposes. This is our non-negotiable policy.

Bank-Grade Encryption

All your data is protected with 256-bit SSL/TLS encryption. Payment information is stored on PCI DSS Level 1 compliant servers — the same standard used by major banks.

Limited Access Policy

Only Jillie staff who require access for a specific purpose are permitted to view your data. Access logs are audited on a regular basis.

Your Data, Your Control

You may access, correct, or request deletion of your data at any time. Jillie commits to responding within 30 days.

Opt Out of Marketing

If you no longer wish to receive promotional emails or SMS, you can unsubscribe via the link at the bottom of any message or turn it off in your account settings.

Transparent Data Use

Jillie uses your information solely for service improvement, security assurance, and legal compliance. Every purpose is clearly stated in this policy.

Jillie's Security Certifications

SSL 256-bit Encryption  ·  PCI DSS Level 1  ·  Annual Third-Party Security Audit  ·  GDPR-Inspired Data Protection Policy  ·  24/7 Security Monitoring

By using the Jillie platform, you agree to this Privacy Policy. If you have any questions, please contact us: support@jillie.best

1 Introduction & Scope

This Privacy Policy applies to all members and users of the Jillie (jillie.best) platform. Jillie is an online gaming and betting platform serving users in Bangladesh and other countries.

We believe privacy is a fundamental human right. By creating an account or using the jillie platform, you agree to the terms of this policy. We have made every effort to write it in plain language — because nobody enjoys reading a policy full of dense legal jargon.

This policy applies to all data collected through our website, mobile app, and any other digital channels.


2 What Information We Collect

Jillie collects several types of information, which can broadly be grouped into two categories — what you provide directly, and what is collected automatically as you use the platform.

Data Type Example When It Is Collected Mandatory
Identity Information Name, date of birth, nationality During Registration & KYC Verification Yes
Contact Information Mobile Number, Email Address At Registration Yes
Financial Information BKash Number, Bank Account On Deposits / Withdrawals Yes
Identity Document NID & Passport Scan During KYC Verification Where applicable
Usage Data IP address, device info, login time Automatically Yes
Gaming history Bets, Results, Transactions For Every Activity Yes
Preference Data Language Settings, Notifications Upon changing settings Optional

Jillie never stores your full card number or banking password. Payment information is processed directly through a PCI DSS certified payment processor.


3 How We Collect Information

Jillie collects information in three main ways:

  • Directly from You: When completing registration forms, KYC verification, support chats, surveys, or competition entries.
  • Automatically Collected: While you use the platform, data such as your IP address, browser type, device information, and usage patterns are collected via cookies, log files, and tracking technologies.
  • From third parties: Limited information may be received from identity verification agencies, payment providers, or fraud detection services.

Only the information strictly necessary for each purpose is collected. Collecting unnecessary data goes against jillie's policy.


4 How Your Information Is Used

Jillie uses the information it collects for specific purposes, each of which is clearly outlined below:

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: To facilitate betting, gaming, lottery, and payment processing.
  • Security & Fraud Prevention: To detect unusual activity, multiple accounts, or fraudulent behaviour.
  • Legal Obligation: To comply with AML (Anti-Money Laundering) and KYC regulations.
  • Service Improvement: Analyzing usage patterns to improve the platform experience.
  • Customer Support: Our support team is here to help you effectively.
  • Marketing (with consent): If you have consented to marketing communications, we will send you relevant offers.

Jillie never sells your data to advertisers, data brokers, or marketing companies. This is a firm policy with absolutely no exceptions.


5 Sharing Information with Third Parties

Jillie may share information with third parties in specific, limited circumstances:

Type of Third Party What Data Why
Payment Providers Transaction details, account number For Payment Processing
Identity Verification Provider NID or Passport Details To Complete KYC
Game Provider Member ID, session token For game operation
Cybersecurity Services IP Address, Device Information For Fraud Detection
Law Enforcement Authorities As required by legal order Under Legal Obligation

Jillie signs a Data Processing Agreement (DPA) with all third parties. They may only use your data for the specified purpose and are not permitted to share it further.


6 Cookies & Tracking Technologies

The Jillie website and app use cookies and similar technologies. Cookies are small text files stored in your browser. Without them, many features of the platform will not work properly.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging into your account.


7 Data Retention Period

Jillie does not retain data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: For the duration the account is active, and up to 5 years after closure as required by law.
  • Financial Transaction Records: Retention of at least 5 years is mandatory in compliance with AML regulations.
  • KYC Documents: Up to 5 years after account closure.
  • Support chat history: Up to 2 years.
  • Log files & IP data: Up to 1 year.
  • Marketing preferences: Updated immediately after unsubscribing.

After the retention period, data is securely deleted or anonymised. Aggregated statistical data that cannot identify individuals may be kept for long-term analysis.


8 Your Rights

As a Jillie member, you have the following rights regarding your data:

Right of Access

If you wish to know what data Jillie holds about you, submit a request and we will respond within 30 days.

Right to Rectification

If any of your information is incorrect, you may request a correction. Our support team will be happy to assist.

Right to Erasure

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Right to Data Portability

You may request a copy of your data in a downloadable format.

Right to Object

You may object to marketing communications or profiling.

To exercise any of these rights support@jillie.best. We will respond within 30 days.


9 Protection of Minors

Jillie strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors.

If, for any reason, a person under the age of 18 has created an account and this comes to Jillie's attention, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using a jillie account, please notify us immediately at support@jillie.best. We will take swift action.


10 Policy Change Guidelines

Jillie may update this Privacy Policy from time to time. When changes are made:

  • The update date at the top of this page will be revised accordingly.
  • For significant changes, members will be notified in advance by email or via the platform.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • If you do not agree to any changes, you have the right to close your account.

For Any Enquiries support@jillie.bestto get in touch.

Frequently Asked Questions

Deposits made via bKash or Nagad typically reflect in your Jillie account within 1 to 5 minutes. Bank transfers may take a little longer — usually 15 to 30 minutes, and occasionally up to 1 hour if the bank's servers are busy. If more than 30 minutes have passed and the funds have not appeared, first check your bKash or Nagad statement to confirm whether the amount was deducted. If it was deducted but has not been credited to your Jillie account, contact us via Live Chat or email support@jillie.best with your transaction number, amount, and time of transfer. The support team typically resolves such issues within 15 minutes. If a deposit is cancelled, the funds are automatically returned to the source account — this can take between 1 and 6 hours.

jillie's KYC (Know Your Customer) verification process is straightforward. A verification request is typically triggered by your first large withdrawal or when your account reaches a certain deposit threshold. Three types of documents are required. First, proof of identity — a clear photo of your National ID (NID) or passport, showing both the front and back. Second, proof of address — a utility bill or bank statement displaying your name and address, issued within the last 3 months. Third, a selfie — a recent photo of you holding your NID. Upload the documents through the "Verification" section in your account settings. Verification is usually completed within 24 hours. Edited or blurry images will not be accepted. If you run into any issues, the support team will guide you by email.

Your Privacy Is Our Priority

Your information is safe with Jillie. Register securely and enjoy the experience of playing on a trusted platform.

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